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2025 AGENDA

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THURSDAY 26 June

All times quoted are West Africa Time (WAT).

Main stages  |  Roundtables

Main stages

Bringing together public service leaders from around Nigeria, the International Civil Service Conference explored how public servants can face new challenges through rejuvenating, innovating and accelerating public services. Our core agenda covered a range of topics including, digital transformation, workforce, culture, accountability, sustainability and much more.

To see what happened on each of our 8 stages, please select the tab of the stage you want to know more about:

 

09:00-09:10

  Opening welcome

Main speaker:
Dr. Deborah O.N. Odoh
09:10 - 10:00

The Civil Service as the Engine of Governance: Measuring and Monitoring Performance

This session explores how a capable, high-performing civil service is essential for effective governance. Participants will examine the latest global approaches for measuring institutional and individual performance, and discuss how results-driven leadership can power public sector transformation.

Main speaker:

Hadiza Bala Usman

Moderator: 

Siobhan Benita
10:10 - 10:20

Keynote

Main speaker:

Oluwaseun Faleye, Esq
10:30 - 11:20

Supporting Public Sector Reforms: A Partner’s Experience

Main speaker:

Aigboje Aig-Imoukhuede CFR

Moderator: 

Siobhan Benita
11:30 - 12:20

Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation

Leadership in government is evolving. As societies become more complex and citizens more engaged, a new model of management is needed across government and the wider public sector: adaptive, responsive, and people-centred. This session will explore how public service institutions across the world are shifting from hierarchical, often rigid forms of leadership towards more inclusive, transparent, and effective approaches to build collaboration across organisations.

Main speaker:

Dr. Olubunmi Tunji-Ojo

Moderator: 

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Keynote Address by His Excellency, Bola Ahmed Tinubu, GCFR, President, Commander-in-Chief of the Armed Forces, Federal Republic of Nigeria.

 
14:30 - 15:30

Lunch and Networking
15:30 - 15:40

Keynote

Main Speaker:

Access ARM
15:50 - 16:40

Leveraging AI to Modernize Public Service Delivery

AI is no longer the future – implementing it in government is an imperative in government now. This session will explore practical ways in which governments are already deploying AI to improve public services – across the speed of policy development and implementation and increased personalisation for users.  

Governments around the world are developing their plans to make the most of artificial intelligence. This session will share insights from around the world on the use cases that governments have developed for the use of AI, and how it has been embedded in existing processes. 

Main Speaker:

Dr. Gideon Adogbo

Moderator:

Siobhan Benita
16:50 - 17:40

Reclaiming Institutional Memory and Restoring Generational Value Transmission

Great institutions are built not just on policies and plans, but on memory, mission, and pride. This session explores how to build a values-driven, resilient, and forward-looking civil service through ensuring the intergenerational knowledge transfer that is critical to national progress.

This session will showcase how governments globally have worked to build and preserve institutional memory, cultivate public service pride, and build enduring civil service cultures. From mentoring schemes to storytelling projects and values-based onboarding, this session will explore ways to honour the past while equipping future leaders.

Lead Speaker:

Mr Adesola Olusade

Speakers:

Dr Goke Adegoroye

Mr. Alfred Abah

Dr. Magdalene Ajani
17:50 - 18:40

This Is Our Moment: Igniting a National Movement for Civil Service Transformation

Main Speaker: 

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Closing Ceremony

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

Performance & Results Orientation

- Strengthening M&E for Performance and Reform Impact

Lead Speaker:

Dr. Zakari Lawal

Speakers:

Engr Ahmed Sirika

Mr Benson Ojeikere

Fatima Ango
10:50 - 11:30

Accountability & Anti-Corruption Systems: Real-Time Monitoring for Bribery, Inducement, and Misuse of Office

The many crises that governments have faced in recent years have vividly illustrated the importance of trust. Governments needed to be trusted by their populations in order to listen to messages around the COVID-19 pandemic and vaccines, as well as about the impact of Russia’s invasion of Ukraine and the economic shocks that resulted.  

Such trust will be at an ever-greater premium in the years ahead, as governments around the world embark on decarbonisation programmes as well as look to encourage the safe and secure use of technologies such as artificial intelligence, and digital identities and credentials.   

This session will look at the steps governments have successfully taken to boost trust, and best practice in how to develop and deepen trust by using systems like real-time dashboards, improved data analysis, and digital whistleblower systems to transform anti-corruption efforts in governments around the world.

Lead Speaker:

Mr Aliyu Ahmed

Speakers:

Musa Adamu Aliyu

Mr Olanipekun Olukoyede

Bola Olufe
11:30 - 12:20

Live Stream of Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker:

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Live Stream of Keynote Address by Mr. President from Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

Service Delivery & Citizen Satisfaction: Raising the Bar for Courtesy, Responsiveness, and Professionalism

Lead Speaker:

Mallam Ahmed Ladan Gobir

Speakers:

Gbenga A. Oshin

Ogba Ukpabi

Sotonye Ehimiaghe
16:40 - 17:20

Accountability & Anti-Corruption Systems: Speeding Up Sanctions

Accountability for public servants is vital to helping demonstrate the effective work of government and boost citizen trust. This session will examine the processes for addressing disciplinary issues within the civil service and how to make workplace grievance systems more efficient and transparent. 

Lead Speaker:

Wole Edun

Speakers:

Rufus Godwins

Fatima S.T. Mahmood (Mrs)

Relevant Director, ICPC
17:20 - 17:50

Networking break
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

How to Identify Public Sector Projects Suitable for PPP Delivery Models

Public-Private Partnerships (PPPs) can unlock major development gains when deployed strategically. This session will guide civil servants through the criteria, risk frameworks, and sectoral opportunities to determine which projects are most suited for PPP delivery. Experts will demystify the process and share success stories and cautionary tales from across the world.

Lead Speaker:

Dr Jobson O. Ewalefoh

Speakers:

Zaccheus Akinjogbin

Bala Usman

Arc Joy Baderin
10:50 - 11:30

Identity, Pride & Institutional Renewal: Inspiring Purpose and Restoring Pride in Public Service

Public servants should work with pride in delivering the services that citizens rely on. This session will look at how governments around the world have developed public service pride and developed a unifying sense of purpose among civil servants. We will discuss the best way to recognise excellence and promote a positive organisational culture. 

Main Speaker:

Prof. Akpezi Ogbuigwe
11:30 - 12:20

Live Stream of  Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker:

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Live Stream of Keynote Address by Mr. President from Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

Financial Fitness Before Exit: Planning Your Pension, Assets, and Lifestyle - A Practical Session with Pension Experts, Cooperatives, and Financial Planners

This hands-on session will equip civil servants approaching retirement with practical tools for financial planning. Pension experts, cooperative managers, and financial planners will share strategies for maximising retirement income, managing assets, and preparing for lifestyle changes. Learn how to retire with confidence, security, and purpose.

Lead Speaker:

Okokon Udoh

Speakers:

Access ARM

Omolola Oloworaran

Kathleen Erhimu
16:40 - 17:20

Retire, Rebrand, Reinvest: Building the Next Chapter After Public Service - Showcasing Stories of Retirees who Transitioned into Entrepreneurship, Consulting, or Development Work

Civil servants don’t stop contributing at retirement. This session showcases inspiring examples of retirees who have transitioned into entrepreneurship, advisory roles, or civic leadership – highlighting the possibilities of a purposeful post-service life.
Lead Speaker:

Ms Modupe Bankole

Speakers:

Lady Charity Ohadiugha

Hajia Kubura Daradara

Moses Jo-Madugu
17:30 - 17:40

Mindsets, Motivation & Behaviour
Rebuilding Motivation and Commitment Among Civil Servants

Main Speaker: Prof Jack Sim

Moderator: Dr. Deborah O.N. Odoh
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

Combating Waste: Towards Leaner Government Operations

Public resources are finite – and must be used wisely. This session will explore how to identify and eliminate wasteful spending in government, improve procurement efficiency, and institutionalize cost-conscious practices across ministries. Speakers in this session will explore how governments are embedding value-for-money principles into everyday operations in government, and how governments are adapting how they work to maximise value for money. 

Lead Speaker:

Mr Foluso Phillips

Speakers:

Mrs Lydia Jafiya

Mr Shamseldeen Ogunjimi

Gabriel Okeowo
10:50 - 11:30

Institutional Culture and Ecosystems

- Embedding Innovation into EPIC Values and the Public Service Ethos
- Enabling Ecosystems for Innovation: Hubs, Labs, and Change Agents

Speakers:

Ifeoma Ugoji

Dr John Magbadelo

Dr Salihu Ibrahim Dasuki
11:30 - 12:20

Live Stream of Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker:

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Live Stream of Keynote Address by Mr. President on Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

Leading for Change: From Control to Collaboration in the Public Sector

Leadership in government is evolving. As societies become more complex and citizens more engaged, a new model of management is needed across government and the wider public sector: adaptive, responsive, and people-centred. This session will explore how public service institutions across the world are shifting from hierarchical, often rigid forms of leadership towards more inclusive, transparent, and effective approaches to build collaboration across organisations.

Speakers:

Engr. Olufunsho Adebiyi

Philip Ndiomu

Dr. Maryam Keshinro

Moderator

Mrs. Fatimah S.T. Mahmood
16:40 - 17:20

Accelerating the Uptake of Innovation Competitions and Reform Challenges

Lead Speaker:

Innocent Ejolu

Speakers:

Obianauju Uchenna, Deputy Country Director for Nigeria, Tony Blair Institute for Global Change

Nko-Asanye Esuabana

Olufemi Oloruntola
17:20 - 17:50

Networking break
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

Quintessential Public Servant As An Agent For Service Delivery

What defines the modern civil servant? As the public’s expectations evolve, so too must the competencies, behaviours, and ethos of those who serve. This session will explore how countries are defining – and developing – the requirements of the public servant for the future: values-led, citizen-focused, performance-driven.

Participants will explore civil service professionalism and ethics frameworks, competency models, and delivery tools used globally to empower civil servants to become agents of transformation. Nigerian examples will be showcased alongside international best practice.

Lead Speaker:

Joseph Ikpeamaeze

Speakers:

Jane Okeleke

Malau Toma

Abraham Oludolapo
10:50 - 11:30

Navigating Career Transitions: Empowering Civil Servants for Post-Service Success

Leaving the public service need not be the end of contribution to the nation – but a transition to new forms. This session offers insights and strategies to support civil servants as they prepare for life after government service. It will explore how to build personal and professional resilience, plan financially and psychologically, and contribute through mentorship, consulting, or civic engagement.

Global practices in civil service retirement planning will be presented, alongside practical strategies for Nigerian institutions to create more empowering exit pathways.

Lead Speaker:

James Abiona

Speakers

Coach Diddi

Adebimpe Aor

Emmanuel Agodi
11:30 - 12:20

Live Stream of Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker:

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Live Stream of Keynote Address by Mr. President from Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

The emotionally intelligent supervisor: How to inspire, not intimidate

This interactive session will discuss the best way to manage civil servants to drive high performance in government. The session will discuss the key emotional intelligence tools for managers at all levels. Through practical exercises and real-world examples, participants will learn how to foster trust, motivate teams, and lead with empathy—core capabilities for driving civil service transformation.

Main Speaker

Coach Diddi
16:40 - 17:20

Integrating Disability Inclusion into Public Service Reform: From Policy to Implementation

Equity and inclusion are not optional in a modern public service – they are foundational to legitimacy and performance. This session explores how disability inclusion can be mainstreamed into every element of public service reform, from recruitment and workplace design to service delivery and data collection.

With examples from across the world, participants will examine successful inclusion strategies and co-creation approaches with disabled persons’ organisations. It will also look at best practice in making workplace adjustments to make offices more accessible.

Lead Speaker:

Mr Jake Epelle

Speakers:

Ayuba Burki Gufwan

Linda Iwuchukwu Esq

Eberendu Onyinye
17:20 - 17:50

Networking break
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

Scaling Reforms and Change Management: Leadership as a Catalyst for Accelerated Results

Global Government Forum research has long found that public service leadership is vital to being able to drive transformation, and this session will explore how civil servants can drive real government transformation.

In this session, leaders from the federal civil service of Nigeria and others will discuss their reflections on how to address the challenges that government faces in being able to make systemic changes to the way that it works. The panel will discuss the barriers to changing how government works – and how to accelerate the work of transformation.

Lead Speaker:

Joy Dariye, Country Director, Nigeria, Tony Blair Institute

Speakers:

William Robinson

Dr Dasuki Arabi
10:50 - 11:30

Advancing Women’s Inclusion, Well-being and Leadership for a future ready Civil Service

Lead Speaker:

Dr Zainab Marwa

Speakers:

Dr Mimi Mojisola Abu

Chinyere Obi-Obasi

Mrs. Bola Thomas
11:30 - 12:20

Live Stream of Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker:

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Live Stream of Keynote Address by Mr. President from Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

Strategic Investment in Security Architecture: The Role of Civil Service Institutions in Modern Policing and National Stability

Lead Speaker:

Mohammed Sheidu

Moderator:

Eyilaere Okonkwo
16:40 - 17:20

Overcoming disillusionment and workplace frustration

Lead Speaker:

Dr. Emmanuel Meribole

Speakers:

Olusanya Olubunmi

Dr Yakubu Kofarmata

Mrs. Patience Oyekunle
17:30 - 17:50

Networking Break
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh

 
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

Tech Tools Every Young Civil Servant Should Master

Main Speaker:

Dr. Gideon Adogbo

Speakers:

Mr. Uyiosa Ebuehi

Mr. Wale Fashola

Moderator:

Mrs Eyilaere Okonkwo
10:50 - 11:30

Mentorship Matters – Power of Intergenerational Dialogue

Main Speaker:

Mr Ayodele Olawande

Speakers:

Dr. Chinyere Akujobi

Dr. Kalba Usman

Mrs. Okuboere Mukah

Mr. Mohammed Gaji

Moderator:

Mrs Eyilaere Okonkwo
11:30 - 12:20

Live Stream of Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker:

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Keynote Address by Mr. President from Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

Rewriting the Narrative

Creative Showcase by Young Officers
Stage presentation (poetry, short film, music, theatre). Close with heart, hope, and humanity

Main Speaker:

Aaliyah Tawasimi

Moderator:

Eyilaere Okonkwo
16:40 - 17:20

Skills, Competence, and Capacity: Building the Workforce of the Future through LEAD-P

Main Speaker:

LEAD-P Officers: Bosun Fasulu

Moderator:

Mrs Eno Olotu
17:20 - 17:50

Networking break
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

 

09:00-09:10

Live Stream of Opening welcome from Transform Stage

Main Speaker:

Dr. Deborah O.N. Odoh
09:10 - 10:00

Live Stream of The Civil Service as the Engine of Governance: Measuring and Monitoring Performance from Transform Stage

Main Speaker:

Hadiza Bala Usman

Moderator:

Siobhan Benita
10:05 - 10:45

Trust, Ethics, and Cultural Transformation
Ethics Reboot: Restoring Integrity, Accountability, and Professionalism in Government Work

Lead Speaker:

Mallam Ahmed Ladan Gobir (CIPM)

Speakers:

Dr Dasuki Arabi

Adebowale Adedokun

Auwal Musa Rafsanjani
10:50 - 11:30

From Policy to Practice: Translating Reforms into Daily Administrative Routines

Lead Speaker:

Prof. Olu Olasode

Speakers:

Dr Emmanuel Meribole

Mrs G.C. Azoro

John Wesey
11:30 - 12:20

Live Stream of  Leadership & Institutional Innovation: The Role of Exemplary Leadership in Driving Innovation from Transform Stage

Main Speaker: 

Dr. Olubunmi Tunji-Ojo

Moderator:

Siobhan Benita
12:20 - 13:00

Networking break
13:00 - 14:30

Live Stream of Keynote Address by Mr. President from Transform Stage
14:30 - 15:40

Lunch and Networking
15:40 - 16:30

Workforce of the future

Main Speaker:

Dr Bolaji Olagunju
16:40 - 17:20

Raising the Bar for Courtesy, Responsiveness, and Professionalism

Lead Speaker:

Prof. Olusade Olasode

Speakers:

Dr Ogbonnaya Anuma

Dr Aminu Salihu
17:20 - 17:50

Networking break
17:50 - 18:40

Live Stream of This Is Our Moment: Igniting a National Movement for Civil Service Transformation from Transform Stage

Main Speaker:

Mrs Didi Esther Walson-Jack

Moderator:

Siobhan Benita
18:50 - 19:10

Live Stream of Closing Ceremony from Transform Stage

Round table discussions

As part of the event and additional to the core agenda, we curate a series of roundtable discussions for senior leaders to explore specific topics with colleagues from across government and the public service. The roundtables provide an opportunity for leaders to exchange their views and experiences and hear from colleagues tackling similar issues.

10:00-11:30

Roundtable 1 – Fostering Harmonious Workplace Relations in the Public Sector: Rebuilding Trust Between Unions, Management, and Civil Servants

Roundtable Lead:

Ayuba Wabba, mni

This roundtable is only open to Labour Unions reps, Director Labour Matters- Fed  & State Min of Labour, Directors HR (Fed and State, Gen Z)

Roundtable 2 – Civil Service Leadership Roundtable: Aligning MDAs with FCSSIP25 Implementation Goals

Roundtable Lead:

Dr. Deborah O.N. Odoh

This roundtable is only open to Federal Perm Secs and CEOs

Roundtable 3 – Managing Technical and Political Advisors in the Civil Service

As governments face complex and fast-moving challenges, the presence of technical and political advisers has become more common — but often creates tension with the institutional role of the civil service. This roundtable offers a space for permanent secretaries and directors to unpack how these relationships can be better managed to enhance — rather than undermine — governance effectiveness. 

Discussions will address role clarity, accountability structures, and how to ensure advisers complement institutional memory rather than displace it. Comparative insights from other systems will explore how to strike a balance between political responsiveness and technocratic integrity. 

Key Questions: 

  • How can we better define and communicate the distinct roles of civil servants, political appointees, and technical advisers? 
  • What governance models exist to ensure productive relationships between permanent secretaries and political advisers? 
  • How can we preserve institutional memory and process integrity in the presence of shifting political priorities? 

Roundtable Lead:

Mr. Olusegun Adekunle

Co Lead:

Mr. Maurice N. Mbaeri

This roundtable is only open to Federal Perm Secs, State Heads of Service, Fed Directors

16:00-17:30

Roundtable 1 – Driven by outcomes: How MDAs can set clear missions for their work – and how to measure progress

Too often, process takes precedence over purpose. This session will refocus attention on outcomes, exploring how civil service leaders can clearly define their mission, align their structures to delivery, and measure what matters. 

This discussion will support leaders in framing strategic objectives, developing mission-driven departments, and creating agile performance systems that go beyond compliance to achieve real results. Leaders will also examine international models for tracking progress in complex reforms and aligning agency key performance indicators with national outcomes. 

Key Questions: 

  • How can agencies shift from input-driven to outcome-driven cultures? 
  • What tools or dashboards can help leaders track and steer performance in real time? 
  • How can senior leaders cascade clear missions and ensure alignment at all levels? 

Roundtable Lead:

Hadiza Bala Usman

This roundtable is only open to Federal Perm Secs, Federal CEOs and Directors PRS

Roundtable 2 – Rebuilding Trust in Government Through Citizen-Centred Public Service Delivery

Across the world, trust in government is closely tied to the visibility, reliability, and responsiveness of public services. For Nigeria’s civil service, achieving the ambitions of FCSSIP 2021–2025 will require a shift from institution-centered to citizen-centered delivery models — where outcomes, equity, and dignity in service are the new measures of success. 

This roundtable invites senior leaders to share strategies for embedding empathy and accountability into public service delivery. Discussions will explore how to institutionalise feedback loops, simplify service journeys, and elevate the role of frontline workers in governance renewal. International case studies will provide models for how trust can be built through digital services, local partnerships, and service redesign. 

Key Questions: 

  • How can MDAs systematically gather and act on citizen feedback to improve trust and performance? 
  • What tools or platforms have proven most effective in making services more accessible and transparent? 
  • What are the barriers preventing civil servants from being more responsive to citizens — and how can they be overcome? 

Roundtable Lead:

Michael Magaji

This roundtable is only open to Federal Perm Secs, State HOS, and Federal CEOs

Roundtable 3 – Improving Policymaking: harnessing insight from across civil society and beyond

Effective policy is built by combining evidence, lived experience, and sector expertise. Yet, in many systems, policymaking remains too insular. This session will explore how Nigeria’s senior civil servants can create more porous, responsive, and agile policymaking environments. 

Participants will discuss how to systematically involve civil society, academia, the private sector, and frontline staff in shaping policy that reflects both national goals and citizen realities. Leaders will also share methods to institutionalise consultation and foresight processes in their departments, aligning with global models of open government. 

Key Questions: 

  • How can MDAs systematically gather and act on best practice evidence across different areas of policymaking? 
  • What tools or platforms have proven most effective in involving users in policymaking? 
  • What are the barriers preventing civil servants from engaging in open, transparent policymaking — and how can they be overcome? 

Roundtable Lead:

Clement Nwankwo

This roundtable is only open to Civil Society, Federal Perm Secs, HOS